Certified Incident Handler (CIH) Practice Ecam

Identify the immediate steps that Eric must perform if no data is lost after eradicating an incident.

1. Run a full system diagnostic

2. Restart services and processes

3. Notify all users of the resolution

4. Document the incident response process

The correct answer is: Restart services and processes

Restarting services and processes is the immediate action to take after eradicating an incident when no data has been lost. This step ensures that the affected systems return to normal operational status, allowing users to access services without interruption. Once the incident has been eradicated, the primary goal is to reinstate functionality for users, minimizing any downtime and disruption. By focusing on this step, it allows the organization to quickly restore services that might have been disrupted due to the incident, thus maintaining business continuity. This immediate restoration is essential for preventing further negative impacts on users’ productivity and the overall operation of the organization. Other steps, such as running a full system diagnostic, notifications, or documentation, can be important, but they typically follow the restoration of essential services. Performing a full system diagnostic is valuable for long-term health and monitoring, but it is not as urgent as getting services back online. Notifying users can provide them with updates, but it is generally more effective after crucial services are operational. Documenting the incident response process is important for future reference and learning, but it does not address the immediate need for system functionality.