Certified Incident Handler (CIH) Practice Ecam

What action should follow immediately after determining that there is no data loss from the affected systems?

1. Implement additional monitoring tools

2. Encrypt all data

3. Notify customers of the incident

4. Restart services and processes

The correct answer is: Restart services and processes

After determining that there is no data loss from the affected systems, the most prudent action would be to restart services and processes. This step is critical to restoring normal operations and ensuring that the systems can function properly again after any disruptions caused by the incident. Restarting services can help clear any lingering issues or corrupted states that may have resulted from the incident, effectively allowing for a clean slate to continue operations. This action not only aids in recovery but also ensures that all processes and services are running under stable conditions post-incident. It is important to ensure that all services are functioning correctly before moving onto other actions. While implementing additional monitoring tools, encrypting all data, or notifying customers of the incident may be part of a broader incident response plan, they are not immediate actions to take right after confirming no data loss. Monitoring tools can be considered once services are back online to ensure future incidents are detected early. Encrypting data is always a good practice but is not a direct immediate response to the specific incident. Notifying customers typically comes after a complete assessment and recovery of the situation to provide them with accurate information. Thus, restarting services and processes is the most appropriate immediate follow-up action in this context.