Certified Incident Handler (CIH) Practice Ecam

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What does the acronym ITIL stand for in the context of incident management?

  1. Information Technology Infrastructure Library

  2. Internet Technology Incident Library

  3. Information Technology Impact Library

  4. IT Incident Logistics

The correct answer is: Information Technology Infrastructure Library

The acronym ITIL stands for Information Technology Infrastructure Library. It is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. ITIL provides a framework for managing IT services, which includes incident management as a core process. Incident management within the ITIL framework aims to restore normal service operation as quickly as possible while minimizing impact on the business. This structured approach helps organizations improve service quality and enhance user satisfaction. While the other options suggest different meanings, they do not align with the established terminology used in IT service management. ITIL encompasses a comprehensive set of best practices that organizations can adopt to improve their incident management processes, making it the correct and widely recognized term in this context.

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