Certified Incident Handler (CIH) Practice Ecam

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Prepare for the Certified Incident Handler (CIH) Exam. Enhance your knowledge with interactive quizzes and detailed insights into cyber incident handling. Boost your exam readiness with our expert-designed questions!

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What is one key purpose of the ITIL incident management framework?

To document incidents solely for analysis
To restore normal business services with minimal impact
To identify all organizational assets
To secure patient health information

The correct answer is: To restore normal business services with minimal impact

The key purpose of the ITIL incident management framework is to restore normal business services with minimal impact on the organization. This objective is central to the framework, focusing on ensuring that incidents are resolved quickly and efficiently so that business operations can resume as soon as possible. By managing incidents effectively, ITIL helps maintain service quality and availability, thus safeguarding the organization’s productivity and customer satisfaction. In contrast to the other options, which focus on various aspects of IT service management, the emphasis on quickly restoring services is critical in minimizing disruption and keeping the business running smoothly. Proper incident management not only benefits the immediate scenario but also enhances overall service reliability and trust in IT services.