Certified Incident Handler (CIH) Practice Ecam

Which of the following actions is not typically part of the incident recovery process for web applications?

1. Informing stakeholders about the incident

2. Conducting a forensic analysis of the breach

3. Ignoring user feedback regarding the incident

4. Restoring services from backups

The correct answer is: Ignoring user feedback regarding the incident

In the incident recovery process for web applications, the focus is on effectively addressing and rectifying the impact of an incident. Ignoring user feedback is contrary to best practices in incident management. Engaging with users can provide valuable insights into the incident's effects and helps in restoring normal operations more effectively. Informed stakeholders about the incident, conducting a forensic analysis, and restoring services are all integral steps in the recovery process. Informing stakeholders ensures transparency and enables them to make informed decisions about next steps or mitigation strategies. Forensic analysis helps identify the root cause of the incident, which is vital not only for recovery but also for preventing future occurrences. Restoring services from backups is essential to minimize downtime and ensure continuity of operations. Therefore, feedback from users should be carefully considered as part of the response and recovery efforts.