Certified Incident Handler (CIH) Practice Ecam

Which of the following folders helps an incident responder in recovering deleted emails from a victim's Gmail account?

1. Spam

2. Archive

3. Trash

4. Sent Items

The correct answer is: Trash

The folder that assists an incident responder in recovering deleted emails from a victim's Gmail account is the Trash folder. When emails are deleted in Gmail, they are not permanently removed immediately; instead, they are moved to the Trash folder. Emails remain in the Trash for 30 days before being permanently deleted. This temporary holding area allows users to restore accidentally deleted emails easily. Therefore, for an incident responder investigating a Gmail account, examining the Trash folder is critical to potentially recover important email communications that may have been deleted by the victim. The other folders serve different purposes and are not designed for recovering deleted items. For instance, the Spam folder contains emails identified as unwanted or junk, while the Archive folder is used to remove emails from the inbox without deleting them, and the Sent Items folder stores copies of emails that have been sent but does not include deleted emails. Thus, focusing on the Trash folder is essential for the recovery of recently deleted emails.