Which of the following practices will not help cloud customers during preparation for handling Azure security incidents?

Using the process maturity model is crucial in reviewing and enhancing the incident response process. It provides a structured approach to assess the effectiveness of existing processes and identify areas for improvement. By applying this model, cloud customers can develop a more robust incident response strategy, ensuring that they are well-prepared to handle security incidents.

When organizations avoid using the process maturity model, they lose an opportunity for critical insights that can strengthen their incident handling capabilities. It hinders their ability to evaluate their processes effectively, which could lead to unpreparedness when an incident occurs.

In contrast, practices such as conducting regular training sessions and establishing clear communication protocols are beneficial as they enhance team readiness and ensure everyone knows their roles and responsibilities during an incident. Utilizing process maturity models aligns with the best practice of continuous improvement, leading to a more resilient security posture.