Certified Incident Handler (CIH) Practice Ecam

Which of the following practices will not help the incident response team on the cloud service provider side while handling evidentiary data to a cloud customer?

1. Do not provide cloud-specific evidence

2. Document all evidentiary data

3. Coordinate with law enforcement as needed

4. Ensure data integrity remains intact

The correct answer is: Do not provide cloud-specific evidence

Choosing not to provide cloud-specific evidence is a practice that undermines the incident response team's ability to effectively manage and analyze the situation. Providing cloud-specific evidence is crucial for both the cloud service provider and the customer, as it offers valuable insights into the incident, allowing for a more thorough understanding of what transpired, how it occurred, and what steps may need to be taken to prevent similar incidents in the future. In any incident response scenario, including those involving cloud services, the information collected must be relevant and tailored to the specific environment in which the incident occurred. This could mean extracting logs, identifying vulnerabilities, and gathering other cloud-specific artifacts that contribute to building a comprehensive picture of the incident's context. Without this critical information, incident handling efforts risk being ineffective or incomplete, ultimately hindering the overall response. Conversely, practices like documenting all evidentiary data, coordinating with law enforcement as needed, and ensuring that data integrity remains intact are all essential components of a robust incident response. These practices help maintain the chain of custody, provide clear records for potential legal proceedings, and ensure that the data analyzed is reliable and accurate. Thus, the lack of provision of cloud-specific evidence is a significant gap in incident response processes for cloud service providers.